faq

What is bitbpro.com?

Bitbpro Limited is a private investment company incorporated in the UK.The main business involves cryptocurrency mining and intelligent automated trading, bringing stable and efficient revenue to our global customers.

Is BitbPro.com a registered organization?

Yes, BitbPro.com is a trademark of BITBPRO LIMITED (company number is 11841482: https://beta.companieshouse.gov.uk/company/11841482)

How I Can invest with Bitbpro.com?

To make a investment you must first become a member of Bitbpro. Once you are signed up, you can make your first deposit. All deposits must be made through the Members Area.

How long does it take for my account to start generating interest after I make a deposit?

Your account will start receiving interest from the elapse of the first hour after a deposit is made. For example, if your deposit is made at 7:10am, the first interest will be added at 8:10am, the second one by 9:10am and so on.

How long does it take for my deposit to be added to my account?

All deposits will be added instantly except bitcoin need to credited automatically after 3-6 confirmations on the BitCoin network.

Where will I receive the interest from my active deposits?

All your intevests are immediately applied to your account balance and are available for instant withdrawal. There are no fees for withdrawals. You can always go to the withdrawal section of your account to withdraw your funds.

What payment systems does the project work with?

We accept PerfectMoney, Payeer, BitCoin, LiteCoin, Ethereum and Bitcoin Cash to deposit with us.

How long does it take for withdrawals to be processed?

All withdrawals are instant. However, if for any reason it wasn’t processed instantly, then it will be processed before the elapse of 24 hours. You can contact us about your pending withdrawal.

What could be the reason for the delay?

There are several reasons for failure to pay: - The e-currency account number, which should be specified during registration, is missing or incorrect. - You have balance limit imposed on your e-currency account. Please contact e-currency provider to sort this problem out. Sometimes payment systems are not working, we will all need to wait for a while.

Do you impose any fees for my withdrawal?

No, our clients do not have to bear any fees while withdrawing their funds.

I can't log in into my account. What could cause this problem?

Sometimes problems of this kind are caused by errors of your web browser or network. First of all you need to clean the cache of your web browser. If the problem persists, please contact our support. There is no need to worry, you just need to wait a few minutes and then try to log in again.

Can I create several deposits?

Yes it can! But we don't allow multi plans working in same time because it will effect your instant withdraw function in our system!You can make multi deposits in same plan and it is accepted.

Can I make a new deposit from my account balance ?

No, you need to withdraw firstly then make a new deposit if you want. All deposit must be made from e-currency and it is more safe and more fair for all investors and us.

Can I request my investment back?

Sorry, you can not. Investment is include in your profit.

What are the minimum and maximum withdrawal amounts?

The minimum withdrawal amount is $0.1(Due to miners’ fees, all virtual currency withdrawals are minimum 3$) and there is no limitation for withdrawal as a maximum amount.

Do you process withdrawal requests on weekends?

Yes, we process withdrawal requests 7 days a week.

May I open several accounts in your program?

we company is against creating a lot of accounts with one investor. That is why we are persistently asking to create and use one account.
Our technical control service checks all registrations and if several accounts are found that contain the same user data, all these accounts will be blocked. The funds in these accounts will also be blocked.

Do you offer an affiliate program?

Yes, our referral program is a great way for everyone to earn, you earn up to 3~10% commission of all amounts deposited by every investor you refer.

Are active deposits required from me before I can earn affiliate commission?

No, no active deposit is required to earn commission as an affiliate.

How do I check how much commission I have earned ?

Log into your personal account and check Referral page.

I forgot my password, how can I recover it?

You can recover your password using the "Forgot Password" link at login. Your password will be sent to the e-mail address on your account.

I can't find the answer to my question.

Write us with the help of the form of"Support" or [email protected]

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